• * Return and Exchange
  • * Customers are subject to 7 days' exchange guarantee. Customers can ask for exchange of goods with presentation of official receipt within 7 days under the situation that the goods are unused, unopened and in the same condition as you received them.
  • * Please fill in below details. Our staff would contact customers accordingly.
  • * Customers need to attend the office of O'Berry at Kowloon Bay for exchange.
  • * Goods should be returned with souvenir (if any) in the same condition as you received them.
  • * Customers are just entitled to exchange the good once. Under normal situation, no money paid can be refunded.
  • * Customers are not allowed to exchange the good over the 7 days' exchange guarantee period.
  • * O'Berry Living Store has the sole discretion on the explanation of the terms and method of return and exchange.
  • * 貨品退換條款
  • * 澳百麗客戶專享"7天貨品退換保証". 客戶在收貨日起計7天內,如發現產品有非因使用不當或人為因素而造成的損毀,憑有效收據可更換貨品.
  • * 請填寫以下資料。本店同事會主動聯絡客戶
  • * 所有於澳百麗網店售出之貨品,均須親臨本店九龍灣提貨點自行換貨。
  • * 退貨時請把相關贈品(如有)一併退回,貨物包裝需與送貨時相同
  • * 退貨退換只限一次,一般情況下不接受退款要求
  • * 如客戶在七個工作天內並未有任何退換貨品的申請,則代表該次貨品交易完成,澳百麗毋須承擔任何法律上的責任,其後將不會安排任何更換貨品或退款事宜
  • * 如有任何爭議,澳百麗保留最終決定權不得議異


請填寫下表以取得 RMA 號碼。